How to create a Knowledge Sharing Culture at Workplace

What does knowledge sharing mean to me? It means working smarter!

In the past, knowledge sharing was difficult because it meant dedicating time outside of your normal work duties to share "how to" articles and to provide help to other departments you didn't necessarily work closely with on a regular basis. For our culture of knowledge sharing to work, we had to make an organizational change. We put in place new processes, incentives, and departmental goals to encourage knowledge sharing and identify the different subject matter areas where help was needed.

Once these new practices were put in place and adopted, the eXo Platform team was able to support customers more efficient and effectively. It really is a beautiful thing when a customer reaches out with a technical question and we can search our internal community to quickly find a step-by-step article to share in a matter of minutes. And, when we receive a new question, we can post it to our internal community and meet internal SLA's to get answers in a timely fashion and relay that information back to customers.

The culture of knowledge sharing not only makes my job easier, but I love knowing that it creates a more beneficial customer experience. Whether they are reaching out to us directly or posting to our customer portal, they know they can rely on us to get the support they need to succeed with AnswerHub. That is what makes it worth coming to work every day!

Ready to learn more about knowledge sharing? Here is A Guide to Effective Knowloedge Managamenet.

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